Refund Policy

Refund & Returns Policy

Last Updated: September 2026

We want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully before placing your order.

1. Eligibility for Returns

To be eligible for a return or refund, items must be:

Unused, unworn, and in their original condition.
Free from cutting, colouring, washing, bleaching, or other alterations.
Returned with all original packaging, tags, and accessories.
Returned within [14 days] of receiving your order.

Due to hygiene reasons, we cannot accept returns on hair or wigs that have been worn, washed, altered, brushed excessively, or otherwise used.

2. Hair & Wig Returns

Before trying on your wig or hairpiece, please ensure that you are happy with the colour, style, and specifications.

Once the product has been worn, altered, or removed from its original condition, it may no longer be eligible for a refund.

3. Non-Refundable Items

The following items may not be eligible for a refund:

Used or worn wigs and hair products.
Custom-made or personalised products.
Products that have been cut, coloured, washed, or chemically treated.
Gift cards.
Items purchased as final sale or clearance, where stated.

4. Faulty or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs or videos showing the issue. We will review the problem and, where appropriate, offer a replacement, repair, or refund.

5. How to Request a Return

To request a return, please contact our customer service team with:

Your order number.
The reason for your return.
Photographs of the item, where requested.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

6. Return Shipping

Unless an item is faulty, damaged, or incorrectly supplied, the customer is responsible for the cost of returning the item.

We recommend using a tracked and insured delivery service, as we cannot be responsible for items lost or damaged while being returned.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to make the funds available.

8. Exchanges

If you would like to exchange an eligible item, please contact us before returning it. Exchanges are subject to product availability and the same condition requirements as returns.

9. Sale Items

Sale, promotional, or clearance items may be subject to different return conditions. Where applicable, these conditions will be clearly stated at the time of purchase.