Frequently Asked Questions

What types of hair do you offer?

We offer a range of hair and wigs, including 100% human hair, blend hair, human replica hair, premium synthetic wigs, and accessories.

What is 100% human hair?

100% human hair is made entirely from real human hair, offering a natural look, soft feel, realistic movement, and the ability to style it like your own hair.

What is blend hair?

Blend hair combines human hair with premium synthetic fibres. It provides a natural appearance, soft texture, and easy maintenance at a more accessible price point.

What is human replica hair?

Human replica hair is designed to closely replicate the appearance and feel of natural human hair. It offers a realistic finish, beautiful movement, and easy styling.

What are premium synthetic wigs?

Premium synthetic wigs are made from high-quality synthetic fibres designed to create a realistic and stylish appearance. They are easy to maintain and are designed to retain their shape.

Can I style the wigs?

Styling options depend on the type of wig. Human hair wigs generally offer the most styling flexibility, while synthetic wigs should only be styled according to the manufacturer's care instructions.

How do I care for my wig?

Use products suitable for your wig type, avoid excessive heat where recommended, gently detangle from the ends upward, and store your wig carefully when not in use.

How do I choose the right wig?

Consider the hair type, desired length, style, colour, density, and how often you plan to wear the wig. If you're unsure, our team can help you choose the best option.

Are your wigs suitable for everyday wear?

Yes. Our collection includes options designed for everyday wear as well as special occasions. Choose the style and hair type that best suits your lifestyle.

Do you offer hair accessories?

Yes. We offer a selection of stylish and practical hair accessories to complement your wig or natural hairstyle.

How long will my wig last?

The lifespan of a wig depends on the hair type, frequency of wear, styling, and how well it is maintained. Proper care can help extend its longevity.

How should I store my wig?

Store your wig in a cool, dry place away from direct sunlight. Keep it on a suitable wig stand or in a protective bag to help maintain its shape.

Do you accept returns or exchanges?

Our returns and exchange policy depends on the product and its condition. Please review our Returns Policy before purchasing for full details.

How can I contact you?

If you have any questions about our products, sizing, colours, care, or orders, please contact our customer service team. We're happy to help you find the perfect hair or wig.

What is your refund policy?

We want you to be happy with your purchase. Refunds are available for eligible items that are returned within the specified return period and meet our return conditions. Hair and wigs must be unused, unworn, unaltered, and returned in their original packaging. For hygiene reasons, used or altered hair products may not be eligible for a refund.

How do I request a refund?

Please contact our customer service team with your order number and reason for the return. We will provide instructions on how to return your item.

How long does a refund take?

Once your return has been received and inspected, approved refunds will be processed to your original payment method. Please allow additional time for your bank or payment provider to process the refund.